Your Own Place is an award-winning social enterprise delivering Money, Housing, Tenancy and Cost of Living support to prevent homelessness
Your Own Place has demonstrated a deep understanding of the unique challenges and dynamics associated with tenant meetings. Their attention to detail and ability to manage logistics has resulted in seamless and productive meetings with the outcomes influencing key strategic decisions.
– Rebecca Claydon, Customer Engagement Manager, Freebridge Community Housing
Relationships First
Your Own Place believes passionately in participation, that every voice is valued, and works to ensure communities feel heard and supported. Through building trusting relationships with tenants, we facilitate workshops that demonstrate their landlord’s commitment to listening, learning and improvement.
100% of participants reported that they felt heard during the workshops
Why Tenant Engagement?
Tenant engagement is about more than just legal requirements to report to the regulator, it’s about listening to what really matters, building trust and believing in tenant power to find the best solutions for themselves and their communities. Building relationships and inclusion is at the heart of everything we do at Your Own Place, so it felt like an obvious choice to work with housing associations and landlords to capture tenant voices and provide feedback to improving the service they receive.
What we do
We work in partnership with landlords to co-produce workshops which draw out and record tenants’ experiences and generate tenant-led actions for improvement.
Our workshop delivery style is designed to create safe, non-judgemental spaces so that people feel comfortable to share their thoughts and experiences. Our inclusive and interactive facilitation method ensures all voices in the room are heard by inviting tenants to collect their thoughts visually, anonymously and with greater honesty, on the wall.
Your Own Place has been absolutely fantastic in helping to empower our supported living residents in Norfolk to use their voice to shape our services and explore their future aspirations. Over the last year, they’ve provided support and expertise in their unique way to build trust and rapport with our residents.
The interactive workshops have been well received and the feedback has allowed us to focus our service on what matters most to our residents. Your Own Place has helped our residents on their journey to independent living, and we look forward to exploring other ways we can work together in the future.
– Joe Leighton, Community Investment Officer for Sanctuary Group
Your Own Place has demonstrated a deep understanding of the unique challenges and dynamics associated with tenant meetings. They have consistently shown a proactive, creative and engaging approach in organising and coordinating our Service Champion Forums, ensuring that all Service Champions are well-informed and engaged. Their attention to detail and ability to manage logistics has resulted in seamless and productive meetings with the outcomes influencing key strategic decisions.
The team at Your Own Place is comprised of individuals who are not only skilled in event planning but also possess excellent interpersonal and communication skills. They have been effective in facilitating open and constructive dialogue between Freebridge and its customers/tenants, creating an environment that encourages collaboration and problem-solving.
– Rebecca Claydon, Customer Engagement Manager, Freebridge Community Housing
What do tenants say?
‘Thoroughly enjoy the sessions, learning the work
[the social landlord] undertake from the inside. Certainly gives a better understanding of the organisation: of the duty of care, missions, rules etc. for all their tenants.’
‘The facilitators are very good, especially when views are different, bringing the group back to the same space.’
‘Being part of something that can help make positive changes.’”
‘Open discussions, division into groups, freedom to agree or disagree and debate on projects without judgement, seeing progress being made.’
‘Getting a much better understanding of how [our housing association] works moving forward.’
100% of our trainees say they would recommend our sessions
The team at Your Own Place is comprised of individuals who are not only skilled in event planning but also possess excellent interpersonal and communication skills. They have been effective in facilitating open and constructive dialogue between us and our customers/tenants, creating an environment that encourages collaboration and problem-solving.
Our Mission is to prevent homelessness
Our Vision is that everyone has a safe and secure home
Get in Touch:
Please use the contact form to get in touch:
Tel: 01603 611910
Email: ceo@yourownplace.org.uk
23 Johnson Place
Norwich
NR2 2SA
©Your Own Place CIC. We are registered in England and Wales. Company number 08751344. All our profits go to back into the business and in supporting the Your Own Place Advisory Board (YOPAB)
